Freight Forwarders from China to the UAE

Whether you are importing for the first time, this article is a good reading for you. Finding a reliable freight forwarder for shipping cargo from China to the UAE can be challenging, and this artical can just maybe make that decision making the process a bit easier.

For you to better understand that, we have divided the article into two parts：

1. Common Freight Complaints

If you are currently shipping from China to the UAE, you may encounter many common problems encountered by other importers. These problems are not unique, but there are innovative yet very simple solutions to these problems. You may be familiar with the following list of common issues:

 

• Delayed Cargo

• Your supplier is too late
• Customs clearance delays due to Chinese/UAE customs
• Carries delay
• Others: the freight agency failed to coordinate the entire process

 

• High Cost of Shipping

• Peak season or holiday
• Forwarders have no long-term contracts with carriers
• Forwarder charges a higher service fee

 

• Lost Cargo

• Fewer shipments than expected from suppliers
• Carries lost during transit
• Lost during warehouse storage

 

• Poor Customer Service

• Freight forwarders do not value customer satisfaction
• Freight forwarders do not have sufficient experience
• Unable to update cargo status on time
• The customer service staff did not pro-actively obtain information
• Freight forwarding companies lack strong software system support

 

2. China Best Freight (Supertrans Logistics) Solutions

Since it was established in 2009, China Best Freight has been committed to providing tailor-made international logistics and freight forwarding services for large and small enterprises, government agencies, families and individuals. Through the joint efforts of our experienced and professional freight experts and service team, we can guarantee that your goods will be delivered in perfect condition, on time, and within budget.

 

• Cargo Delay – Solution

As a freight forwarding company with more than 10 years of experience, we are familiar with all the causes of cargo delays and have established a process that can resolve these potential factors in advance. For example, we will actively coordinate the delivery time with your suppliers, and then coordinate the entire transportation time according to your chosen route and delivery requirements. Our logistics experts are proficient in all the documents and regulations of the UAE and China customs, and can ensure that the goods are quickly cleared during the customs clearance process. Importantly, our selected partners are high-quality carriers, top airlines and shipping services, which allow us to guarantee the highest degree of on-time delivery.

 

• High Shipping Cost – Solution

China Best Freight only cooperates with international first-class carriers. Over the years, it has established large-scale, long-term trust-based freight contracts which ensure that we get the most competitive prices in the market, thus saving costs. During peak seasons or holidays, unlike other freight forwarders from China to the UAE, we don’t focus on short-term high profit.

China Best Freight has become an industry leader through customer loyalty and continuous development of systems and processes. We are proud of our professionalism and are always ready to serve new and current customers.

 

• Lost goods – Solution

In shipping and forwarding, goods are sometimes misplaced. However, we have identified the main reason for the loss of goods and have taken specific measures to eliminate this problem. Through excellent quality control, we keep the lowest rate of cargo loss in our business sector. These simple processes are continuous records of entering and leaving the warehouse, and we will even check the quantity and condition of the goods for you. Our warehouses are equipped with a monitoring system and strict supervision by security staff to ensure that the goods are not damaged or lost. For high-value products, we even provide customers with cargo insurance.

 

• Poor Customer Service – Solution

Customer satisfaction is the main aspect of our success, and focusing on customers is one of our company's core values. To ensure that every customer is completely satisfied with our services, our customer service staff will receive the best CRM training and undergo rigorous testing to ensure that your needs are always our top priority. This allows us to better communicate with customers and always openly resolve customer problems quickly and effectively.

In addition, China Best Freight regularly conducts surveys to measure customer satisfaction. We will also continue to strengthen our service delivery by listening to you, our valued customer. We have even opened up access to the e-mail inbox of each general manager so that we can solve every problem in time. Any suggestions and complaints are also sent directly to the GM email so that we can get high-level opinions on each issue from the beginning.

 

• Unable to Update Cargo Status in Time – Solution

To be honest, international freight forwarding is a complex and long-term process, so every customer needs to know the status of their cargo in time so that they can plan for any possible situation.

With this in mind, we developed an internal cargo tracking system last year that can provide each customer with all data about their cargo and status in real time. This provides our customers with an unprecedented advantage over competitors, because you can effectively deal with any delays and even deliver early.

 

Summation

China Best Freight has more than ten years of history in the freight forwarding industry, including air, sea, land, express, warehousing and customs declaration. We are committed to the principles of excellence, efficiency, precision and flexibility. In this way, we have won the trust of our customers and become their preferred freight forwarder.

As a reputable and trustworthy international freight forwarder, we are proud and confident to provide you with the professional services you need. No matter what you need, we will continue to provide every customer with world-class service. If you want to know how we can help your business, please feel free to contact us to start your worry-free shipping from China.